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"Amazing company HANDS DOWN!!! We ended up taking (what ended up a poor) recommendation for a Refinance we needed on our home recently and it was NOT for 1st Choice Mortgage. The process with the competitor company became strained as we were handed off to another "loan officer" and then dealt with in a very unprofessional manner. The officer was rude, curt and did not have our best interest at heart. She made one huge error and discovered it at the end of the process and then threatened to drop our contract if we didn't ante up the $3,500.00 mistake she had made. With the amazing help of the Loan Specialist, Kerri Wattier from 1st Choice Mortgage we would not have known the lingo and what was really happening with our loan. We reached out to her for assistance and she guided us through the maize of confusion to a winning and right end FOR US. After a phone call in the form of a complaint to the head of the competitor company as well as the Idaho Insurance Commission things were set right. Had our lives been left in the incompetent and self-serving hands of the "loan officer" we would not have been able to get the refinance accomplished in our time frame and she would have gotten away with CHARGING her clients for HER mistake. That would have been a raw deal!! Refinance, home purchases, etc. are stressful events for consumers and we need trusted resources to walk us through it all. We take the hand of someone we believe to be competent and when we find out we're linked to harm, it changes us, and not in a good way. For now on, we plan on working with Kerri Wattier or Jerry Robinson from 1st Choice Mortgage to ensure we have a great transaction. Kerri took time out of her schedule to help us understand the terms, language and our lawful duty in the transaction and contract. She was not compensated for any of it, but gave of herself willingly to help us. We owe her a debt of gratitude!! What an incredible person she is and what a wonderful person her boss is (Jerry Robinson) for helping us help the other company TO DO RIGHT BY THEIR CLIENT!! 1st Choice Mortgage IS our first choice!!!"
1st Choice Mortgage Company, LLC | NMLS #380736
3023 E. Copper Point Dr., Suite 101, Meridian, ID 83642 | View Map
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Toll Free: (877) 877-0404
Phone: (208) 375-5626
Fax: (208) 375-5970
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This material is not from HUD or FHA and has not been approved by HUD or any government agency.
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